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Optimizing the Patient Experience

5 Strategies for Managing Patient Scheduling Challenges in an Oncology Practice

By Jan Hailey, MHL, CMC, CMCO, CMIS, CMOM, CMCA-E/M

Optimizing the Patient Experience

April 2024, Vol 14, No 4

Using these 5 strategies will contribute to timely patient care and efficient office operations. Read More ›

How to Communicate With an Angry Patient as an Oncology Healthcare Professional

By Jan Hailey, MHL, CMC, CMCO, CMIS, CMOM, CMCA-E/M

Optimizing the Patient Experience

March 2024, Vol 14, No 3

Incorporating these de-escalation techniques will improve your patient’s experience and help you to maintain professionalism. Read More ›