Crystal Dugger

How to get the support you need. Crystal Dugger recommends ways to cultivate relationships with stakeholders that will result in better outcomes. Read More ›

Crystal Dugger describes how the ideal team should work for the benefit of the patient and to secure the highest quality of care. Read More ›

Crystal Dugger states that oncology navigation is critical to the deployment of complex, value-based care. Read More ›

Crystal Dugger offers insight on the business philosophy of Sarah Cannon (HCA) and the elements of a successful program. Read More ›

Crystal Dugger suggests why it might be challenging to get key people onboard and suggests how to change that. Read More ›

Crystal Dugger warns administrators to avoid “scope creep” by having their navigators take on too many tasks; she says the navigator’s focus must always be on the patient. Read More ›

Crystal Dugger stresses the necessity of standardizing and quantifying the value of a navigation program to the institution. Read More ›

What does it take to sustain a navigation program for years to come? Crystal Dugger lists the most important ones for long-term sustainability. Read More ›