Who determines how successful we are at providing high-quality cancer care? It is our patients and their caregivers, as well as our communities. Most healthcare organizations have specific teams and tools designated to focus on improving the patient experience. They know that patient satisfaction is vital, and invest in teaching this to their leaders and holding them accountable to achieve the best possible satisfaction scores. As we continue to work toward value-based payer models, it is imperative that we emphasize the importance of service excellence. Read More ›
