Practice Management

Medical practices across the United States have undergone major transformations in response to the challenges posed by the COVID-19 pandemic. Physicians, nurses, pharmacists, and administrators alike have been required to adapt rapidly to shifting protocols and unprecedented demands. These healthcare workers are facing multiple stressors, serious safety concerns, and economic upheavals, which put them at risk for anxiety, depression, and burnout as they work tirelessly to provide services for their patients. Leaders play an important role in supporting their employees during these particularly difficult times. Read Article ›

When I was a medical student, one of the attending physicians told me a story about a 25-year veteran nurse known as “Nurse Patty,” who he had worked with when he was a resident. Although most of the employees at the hospital were outstanding, this particular nurse had a reputation for making decisions that were not always medically sound. All of the residents at the hospital knew that when Nurse Patty was on duty, they needed to keep a careful eye on their patients. However, because this nurse had been employed at the hospital for many years, no one—including her—thought she could ever be fired. Read Article ›

Helping patients with cancer achieve optimal health status can present special challenges when their basic needs such as food security, housing, and transportation are not being met. If patients are experiencing such social influencers to health, they will often forgo healthcare or become noncompliant with treatment due to lack of resources. Implementing a community health worker program to complement clinical care can help provide compassionate care for the most vulnerable patients and lead to improved outcomes. Read Article ›

When it comes to your company, there is no greater asset than a healthy team culture. As it has been said many times, “Team culture eats company strategy for breakfast.” You can have the best strategy, the strongest marketing, and the greatest profitability. However, if you do not also have a healthy team culture, your long-term success is doomed to failure. Read Article ›

On August 17, 2020, the Centers for Medicare & Medicaid Services (CMS) published its proposed plans for payment and reporting changes for 2021. In contrast to previous years on record, the final rule is likely to be released in early December instead of early November. This means that there may be less than 30 days to prepare and implement changes prior to January 1, 2021. Read Article ›

Who determines how successful we are at providing high-quality cancer care? It is our patients and their caregivers, as well as our communities. Most healthcare organizations have specific teams and tools designated to focus on improving the patient experience. They know that patient satisfaction is vital, and invest in teaching this to their leaders and holding them accountable to achieve the best possible satisfaction scores. As we continue to work toward value-based payer models, it is imperative that we emphasize the importance of service excellence. Read Article ›

As oncology management professionals, the sentiment is never lost that people are our strongest asset. The proficiency of a practice’s front-line staff can affect the efficacy of treatment, support the initiatives of professional organizations, and greatly influence the mood and mindset of patients. Therefore, as we continue to navigate through the ever-changing healthcare environment, it is critical to take the necessary steps to support those who are critical to the care of our patients. Read Article ›

Medical practices entered a strange new world of patient safety requirements during the COVID-19 pandemic, and life will never again be the same. Regardless of size or specialty, all medical practices face significant challenges to protect their patients, community, and staff by reducing the risk of spreading the COVID-19 virus, while simultaneously maintaining their financial viability. Read Article ›

In the evolving landscape of today’s healthcare industry, more and more demands are being placed on practice managers and their staff. The Certified Medical Office Manager-Business of Hematology & Oncology (CMOM-HEM/ONC) program is a valuable resource for oncology practice managers who want to gain the knowledge and skills they need to motivate their employees, improve their practice’s financial outlook, and handle administrative issues so that providers can focus on maintaining high-quality care for their patients. Read Article ›

With the goal of treating as many patients as possible with the highest level of care and respect, infusion centers often mistakenly operate under the logic that appointments must be scheduled well before they occur—that by booking early and locking things down, schedules will run smoothly and accommodate more patients. In reality, scheduling appointments with significant lead times, often weeks or months before the actual appointment, may actually cause more problems and serve fewer patients. Therefore, it is worth reconsidering how infusion centers schedule appointments. Read Article ›

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